We recognize that sometimes things change, and you may change your mind about an order or item. To initiate a return contact us at support@proyounutrition.com, with your order number, name and reason for return.

To be eligible for a return:

• Your item must be unopened and in the same condition you received it.
• The return must be made within 30 days of receiving your order.

Please note that returns will need to be sent to the following address:

PROYOU Nutrition, 8554 Huntington Road, Vaughan, ON, L4H 5K1

If your return is accepted, you'll need to pay for your own return shipping cost. Shipping costs are also non-refundable. The cost of the original shipping fee will be deducted from your refund once processed. Items sent back to us without requesting a return first will not be accepted.

We don’t guarantee a refund should we not receive your returned item(s). Considering using a trackable shipping service or purchasing shipping insurance may be beneficial.

You can always contact us for any return question at support@proyounutrition.com.

Once we've received and checked your return, you'll receive an email to let you know we've got it and whether or not the return has been accepted. If accepted, your refund will then be processed, and the credit will be applied to your original method of payment. Refunds may take up to 10 days of us receiving the item. If 15 days have passed and a refund is still not visible on your bank account, please don't hesitate to contact us at support@proyounutrition.com

We only offer exchanges and replace your item(s) if they have arrived damaged, with defect or if you received the incorrect item. Please send us an email immediately at support@proyounutrition.com to initiate the exchange so that we can evaluate the issue and make it right.

In all other cases, to get the item(s) you want quickly and efficiently, we recommend returning the item(s) you have, and once the return is accepted, placing a new order with those new item(s).